Careers

Service Desk Officer

Locations:	Karachi, Pakistan
Type:	Full time
Posted On:	1-Dec-24
End Date:	30-Dec-24
Job ID:	SKYWHD001

About Skylink!

Skylink network’s business model helps multinational businesses with perfect supply chain solutions for the integrated trade among manufacturers, distributors, resellers & end-users.

We support industrial trade in the global exchange of goods through contract logistics and supply chain management involving personalized services, risk management, and cost savings planning & strategies that offer the right choice for all international traded shipments around the world.

Our value-added services ensure the flow of goods continues seamlessly, and supply chains stay lean and optimized for success.

Our business holds the top position in Information technology, consumer goods, trade fair logistics, special transports, and special events logistics, read more about business — www.skylinkdistribution.com

Job Overview:

The Service Desk Officer in the Warehouse Department plays a critical role in ensuring seamless communication, efficient support, and smooth operations between internal departments, external clients, and service providers.

The officer is responsible for receiving and managing service requests, troubleshooting warehouse-related issues, coordinating with warehouse staff, and maintaining a high level of customer satisfaction within the logistics, shipping, and freight forwarding environment.

What will you enjoy doing (duties/tasks)

• Act as the first point of contact for internal and external clients, addressing service requests and issues related to warehouse operations.
• Troubleshoot and resolve warehouse-related issues, provide clear and prompt communication regarding warehouse and shipment statuses, including order discrepancies, delays, inventory issues, damaged goods and delivery timelines.
• Maintain accurate records of all customer interactions, issues, and resolutions in the service desk system.

• Receive and log service requests through various channels, including email, phone, and ticketing systems.
• Prioritize and categorize service requests based on urgency and importance, ensuring that critical issues are addressed promptly.
• Track, monitor, and escalate unresolved service requests to the appropriate department or senior management.
• Follow up on open requests and provide regular updates to stakeholders regarding the progress of service resolution.

• Coordinate with warehouse staff and supervisors to ensure efficient handling of incoming and outgoing shipments.
• Monitor and support the tracking of inventory movements, ensuring that warehouse operations align with shipping schedules and logistics requirements.
• Liaise with freight forwarders, shipping agents, and other external partners to resolve issues that may arise during the shipping or warehousing process.

• Prepare and maintain reports on service requests, issue resolution, and performance metrics.
• Ensure all service-related documentation is accurate, up-to-date, and compliant with company policies and industry standards.
• Assist in compiling inventory and shipment reports for management reviews and audits.

• Provide basic technical support for warehouse management systems (WMS) and other logistical software tools.
• Assist warehouse personnel with troubleshooting issues related to the WMS, barcode scanners, and other warehouse equipment.
• Coordinate with IT teams to escalate and resolve technical issues that impact service delivery.

• Identify and recommend improvements to processes and systems to enhance service delivery and operational efficiency in the warehouse department.
• Suggest ways to streamline communication between departments, reduce service downtime, and enhance the overall service experience for clients.

• Ensure that all service desk activities align with health and safety regulations, warehouse protocols, and company policies.
• Assist in maintaining a safe and organized warehouse environment by addressing safety-related concerns raised by employees or clients.

Position Level:Team Member

Position Term: Permanent

Requirements:

What you need to succeed (Qualifications, experience, skills, attributes)!
As per the job role Service Desk Officer we are looking for intermediate/diploma in logistics, supply chain management, business administration, or a related field preferred. 2 years of experience in a customer service, logistics, or warehouse environment, preferably within the shipping, logistics, or freight forwarding industry. Familiarity with relevant software. Previous experience with handling service desk or helpdesk functions is a plus. Strong communication skills, both written and verbal. The Service Desk Officer will primarily work in an office setting within the warehouse facility, with occasional floor visits to support warehouse operations. May be required to work in shifts or flexible hours, depending on operational needs. Regular interaction with warehouse staff, clients, and logistics partners.

Why You'll Love Skylink Distribution!

Out top most strategy is to offer a job as well as the opportunities for career advancement.

• Flexible hours
• Health insurance
• Wellness
• Paid time off
• Retirement benefits
• Remote work
• Paid leave
• Personal development training
• Recognition programs

How to Get Started:
You can begin by applying through our career page at hrm@skylinkdistribution.com

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Skylink network is an equal opportunity employer. We encourage creative thinkers who comes up with the smart solutions towards the complicated queries. A learning culture and team building attitude is our core value.

Connect with us to get a chance to explore more, grow more and learn more with us!  

Our Offer:
Skylink network’s business model helps multinational businesses with perfect supply chain solutions for the integrated trade among manufacturers, distributors, resellers & end-users. We support industrial trade in the global exchange of goods through contract logistics and supply chain management involving personalized services, risk management, and cost savings planning & strategies that offer the right choice for all international traded shipments around the world.

Our value-added services ensure the flow of goods continues seamlessly, and supply chains stay lean and optimized for success.

Our business holds the top position in Information technology, consumer goods, trade fair logistics, special transports, and special events logistics.